FAQs - Celtic Serenity

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General

This offer is valid within the first 90 days of receiving your product. It may not be redeemed while your product is still in transit. If you are not happy with your purchase we will offer a full refund on of the purchase price. If you are not absolutely thrilled with your purchase and want to reach out to our customer support HERE.

Celtic Serenity is based in Casper, Wyoming. We ship our domestic USA orders from 3 locations:

- Edison, New Jersey

- Moreno Valley, California

- Chicago, Illinois

If you're worried about shipping, you can visit our shipping policy page:

SHIPPING INFORMATION

Please allow 24-48 hours for order processing. You will receive an email confirmation with a tracking number as soon as your order leaves our fulfillment center.

Our products are made with care and are often in high demand which results in longer delivery times. Please allow 10-15 days for delivery to the USA.

For most other countries, please allow 10-20 days for delivery.

If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at support@celticserenity.com. If the address is wrong, we can correct this within 24 hours.

We ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.

Please refer to our Refunds and Returns section here.

Product FAQ - Fairy Light Spirit Tree™

The current dimensions for the Fairy Light Spirit Tree are as follows:

Height: 1 ½ feet (18 inches)

Base: 4.7 inches

So currently our Fairy Light Spirit Tree™ can be operated via two ways:

1. 3x AA Batteries

OR

2. Universal USB Wall Charger

The bulbs are very tiny so they are not replaceable, but your Fairy Light Spirit Tree™ is covered by our 90 day money-back guarantee if anything goes wrong or any of them break.

We will reship a free product if you encounter any issues.

So currently, we offer two options for our Fairy Light Spirit Tree™ ~ here are the differences:

Spirit Tree (108 bulb) - (Silver Metallic finish)
Sunshine Pearl (36 bulb) - (Gold Metallic finish)